The Patient Experience in Response to COVID-19

What to expect when requesting an appointment

Delivering expert digestive care and keeping our patients and staff safe and healthy is our top priority. You can expect the following when visiting us:

Masks & Personal Protective Equipment (PPE). All patients are required to wear a mask in our facilities. Our physicians and employees also wear masks. Masks help reduce distribution of airborne droplets. 

Temperature screening. All patients, visitors, providers and staff have their temperatures checked upon entering the facility.

Hand sanitizing. Hand sanitizing stations are installed throughout the facility. We ask patients to utilize hand sanitizer before and after an appointment.

Guests. To limit patient and staff exposure, guests are prohibited on campus. Patients’ drivers are asked to wait in their cars. If a patient needs assistance with interpretation, mobility, or help in the medical appointment, up to one guest may be permitted. All Guests will have temperatures checked and will be required to wear a mask.

Social distancing. We strive to adhere to social distancing requirements recommended by the Centers for Disease Control and Prevention (CDC) and Wisconsin Department of Health Services (DHS). Reduced waiting room seating, patient flow changes and limiting staff to certain work areas are among the measures that are in place.

Suspected exposure. If you are ill, or have had known or expected exposure to COVID-19, please call our office at 877.442.7762 to discuss your options in advance of your appointment. 

Telehealth care option. We’re pleased to offer Telehealth visits for new and established patients! Learn more about Telehealth visits here. 

Patient resources:

Learn more about the signs and symptoms of COVID-19 and how to protect yourself and others.